Customer service is a difficult role. Anyone who doesn't agree is either lying, has never worked in customer service or isn't very good at their job. As it would happen, customer support in its current state can be much better than it is—not only because there is always room for constant improvement in our lives, but also because our approach customer support experience is in need of a complete redesign.
Why Exactly is Customer Support so Difficult?
Why Exactly is Customer Support so Difficult?
Why Exactly is Customer Support so Difficult?
Customer service is a difficult role. Anyone who doesn't agree is either lying, has never worked in customer service or isn't very good at their job. As it would happen, customer support in its current state can be much better than it is—not only because there is always room for constant improvement in our lives, but also because our approach customer support experience is in need of a complete redesign.