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Why Exactly is Customer Support so Difficult?
Customer service is a difficult role. Anyone who doesn't agree is either lying, has never worked in customer service or isn't very good at their job. As…
Jun 7
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Why Exactly is Customer Support so Difficult?
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Metacare's Manifesto
Support reps at startups work extremely hard but issue resolution times remain long. The result? Agents are burnt out and customers are dissatisfied. In…
Nov 9, 2021
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Customer Support is Part of UX
Customer support is a difficult role. Everyday, support agents must engage with users who either have fractured product experiences or need help…
Nov 3, 2021
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Customer Support is Part of UX
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Metacare's Manifesto
Support reps at startups work extremely hard but issue resolution times remain untenably long. The result? Agents are burnt out and customers are…
Nov 3, 2021
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Hello
Thanks for taking a few minutes out of your busy day to visit this page. You rock!
Oct 12, 2021
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Metacare Columns
Spreading knowledge about building delightful customer service experiences
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Spreading knowledge about building delightful customer service experiences
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