Metacare Columns | Substack

Why Exactly is Customer Support so Difficult?

Customer service is a difficult role. Anyone who doesn't agree is either lying, has never worked in customer service or isn't very good at their job. As…

Jun 7 •

New

Metacare's Manifesto

Support reps at startups work extremely hard but issue resolution times remain long. The result? Agents are burnt out and customers are dissatisfied. In…

Nov 9, 2021 •

Customer Support is Part of UX

Customer support is a difficult role. Everyday, support agents must engage with users who either have fractured product experiences or need help…

Nov 3, 2021 •

Metacare's Manifesto

Support reps at startups work extremely hard but issue resolution times remain untenably long. The result? Agents are burnt out and customers are…

Nov 3, 2021 •

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Oct 12, 2021 •

Metacare Columns

Metacare Columns

Spreading knowledge about building delightful customer service experiences

Metacare Columns

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