Support reps at startups work extremely hard but issue resolution times remain long. The result? Agents are burnt out and customers are dissatisfied. In a way, it's understandable—businesses have changed drastically over the last few years. Most startups are now primarily software products with their foundations built entirely on code. We've reached a grand level of scale and interconnectivity thanks to programmable systems, public API's and gateways.
Metacare's Manifesto
Metacare's Manifesto
Metacare's Manifesto
Support reps at startups work extremely hard but issue resolution times remain long. The result? Agents are burnt out and customers are dissatisfied. In a way, it's understandable—businesses have changed drastically over the last few years. Most startups are now primarily software products with their foundations built entirely on code. We've reached a grand level of scale and interconnectivity thanks to programmable systems, public API's and gateways.